A Usability Evaluation of the Presto Mobile Application

Abstract

Many people rely on e-commerce to obtain a wide range of goods, and mobile applications, such as Presto in Libya, are among the most important tools in this field that should be usable. This study evaluates the mobile usability of the Presto mobile application. This application is primarily used in Libya to facilitate food and grocery deliveries, e-commerce, and online store pickups. The usability testing was conducted in Tripoli with five experienced users and four first-time users. Objective and subjective data were analysed to identify this application's usability. The results show that the Presto mobile application is usable, effective, efficient, and satisfactory, according to participants' perceptions, despite some usability issues related to search time and order modification, which require improvements to increase the application's effectiveness, efficiency, and satisfaction.